At BackBox we are dedicated to providing you with the best support possible to meet your Enterprise needs including:

  • Architecture design for BackBox Implementation
  • Installation and Configuration of BackBox
  • Collateral and Technical Documentation
  • Support Services
  • Backup Customization
  • New Device Addition

 Support Versions:

Version  End of Sale End of Support
3.x May 2014 December 2015
4.0.x May 2015 December 2016
4.5.x May 2016 December 2017


To log a new support case or to request customization, please log in to our Support Portal or e-mail us:


Support Downloads:

BackBox User Guide – User Guide
BackBox Service Matrix – SLA Matrix